Refund policy

Almost everything we sell is sterile, single use, or must be kept cold. Once these goods leave our hands we cannot put them back into stock safely. Please check your order carefully before you buy, and call us on 74162 16262 if you are not sure which item you need. We would rather help you choose than send the wrong thing.

What we cannot take back

• Any pack whose sterile seal is opened or broken. Once the seal is broken we cannot promise the item is still sterile, so it can never be sold or used again.
• Any cold item. Some reagents must stay between 2 and 8 degrees Celsius. Once they have left our cold box we cannot prove the temperature held all the way, so we cannot take them back.
• Stock that is close to its expiry date.

When we will always put it right

If we sent you the wrong item, or the item reached you damaged, or something was missing from the box, that is our mistake and we will replace it or return your money in full.

Please tell us the same day the box arrives. Call 74162 16262 or write to info@agileortho.in. Keep the box and the packing exactly as it came, and a photo helps, so we can see what happened.

How your money comes back

If we agree a refund, it goes back to the same account you paid from. Razorpay usually takes 5 to 10 working days to show it in your bank.

Sending something back

Please do not send anything back before we agree it with you in writing. Once we agree, send it to:

Agile Orthopedics Pvt Ltd — Central Warehouse, 8-6-11/20, Engineers Colony, RTC Colony, L. B. Nagar, Chintalkunta, Hyderabad, Telangana 500074

Any question about a return: call 74162 16262 or write to info@agileortho.in.